NOVA SUPPORT

Need a hand?
We're here.

Whether you're troubleshooting a post, account, or something that looks a little too dark, send us a note.

Email support ↗

Account & profile

Questions about signing in, editing your profile, followers, saved posts, or managing your account.

Get account help →

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Posting & photos

Having trouble uploading a capture or sharing your camera, lens, location, or sky conditions?

Get posting help →

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Report a problem

Found a bug, broken screen, suspicious behavior, or content that should not be on Nova?

Report an issue →

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Privacy request

Want to request account deletion, access to your information, or ask a privacy question?

Contact privacy →

QUICK ANSWERS

Frequently asked questions

How do I report a post or account?

Open the post or profile and use the available report controls. If you cannot access them, email support with a link or screenshot and a short description.

Can I delete my Nova account?

Yes. Send a request to nova@jeffguard.com from the email associated with your account and we’ll help with the next steps.

How do I change the information on a capture?

Open your post from your profile and use the edit controls when available. If something is stuck, contact support with the post title.

Where can I ask about privacy?